Privacy Policy Statement

This Privacy Policy explains how Calidrenos collects, uses, and safeguards your personal information when you interact with our website and services.

Information We Collect

Our shop gathers personal data for order processing, communications, and account management.

• Contact information including your name, email address, and phone number for arrangements and follow-up.
• Delivery details such as recipient’s name, shipping address, and requested time for proper service coordination.
• Service correspondence including order preferences, floral requests, and client feedback for accurate fulfillment.
• Website technical data, such as IP address, browser type, and device identifiers for security and analytics.

How We Use Your Information

We use your data to communicate, fulfill floral orders, and improve our offerings and website experience.

• Processing floral purchases, customizing arrangements, and confirming delivery details with clients.
• Responding to questions, special requests, or feedback from visitors and customers.
• Notifying you about the status of your order, new floral collections, or services if subscribed.
• Analyzing website traffic and usage trends to enhance security and reliability.

Legal Basis for Processing

We collect and use data in line with Malaysian law and applicable privacy regulations.

Your information is processed based on consent, contractual necessity, and legitimate interests supporting efficient floral service delivery and secure web operations.

Sharing Your Data

We take steps to protect your personal data and share it only when necessary.

• We may share information with delivery partners or service providers to ensure your bouquets and arrangements arrive as requested.
• External technology partners, such as website management or email platforms, may access data to support our services.
• Information may be disclosed to regulatory authorities for compliance with legal obligations and security requirements.

Data Protection

Your data security is important to us. We use industry-standard safeguards, encrypt sensitive information, and regularly review procedures to prevent unauthorized access, loss, or misuse. Staff are trained on privacy best practices and data is only kept as long as necessary for the stated purposes.

Your Rights

You have rights regarding access, correction, and management of your personal information.

• Right to access details about your stored personal data and request corrections as needed.
• Right to withdraw consent for processing or to request erasure of certain information.
• Right to object to processing in specific contexts where permitted by law.
• Right to restrict processing or data sharing if there are inaccuracies or disputes.

Cookies Use Policy

Our website uses cookies to enhance browsing, personalize experiences, and improve site performance. You may choose to manage cookie settings or opt out through your browser.

View Cookie Policy View Cookie Policy

Contact Us

For privacy queries or to exercise your rights, contact our team by email, phone, or at our shop location.

Changes to This Policy

We may amend our privacy policy to reflect operational updates or regulatory requirements. Significant changes will be indicated at the top of this page with a new revision date.